Policy pack
Your refund cap, return window and reason codes, written down once and applied to every ticket. Changing a rule is a decision a person makes, never something the desk rewrites for itself.
Desks
Hire a desk, not a job title
A desk is a named team of digital workers for one workflow. They log into the store, the helpdesk and the mailbox you already use, the same way a person would. No integration project — a login, and official OAuth where a tool requires it. The work is split between workers by what each one is allowed to touch, and nothing customer-visible or money-moving leaves the desk until a gate opens.
Every desk includes
Isolated sessions
Every worker on the desk signs in to its own session. The Checker never shares a login, a cookie or a transcript with the runner it is checking.
Approval inbox
Anything that moves money, reaches a customer or writes to production stays held until a named person decides, or a rule you set decides for them.
Work receipt and replay
Every finished ticket writes a work receipt and a cost receipt, and every session is recorded and replayable. A desk that cannot show its receipt is switched off.
Returns & WISMO Desk
“Where is my order?” and “I want to return this” — answered and actioned, end to end.
Reads and routes
Chief
Applies your policy pack to each ticket and hands it to the runner that owns it.
one unit at a time
Runs concurrently
WISMO Runner
Reads the shipment state in your store and drafts the reply.
no edge between runners
Runs concurrently
Returns Runner
Checks the window, opens the return, prepares the refund.
every unit
Separate session
Checker
Re-reads the order and fails the unit on any mismatch. Corrects up to three times, then holds.
gate
Hold
Refund at or above your cap, outside the window, or a failed check. Waits in your approval inbox.
Commit
Reply sent, return opened, receipts written. Replayable.
Core
$2,500 / month
Up to 1,500 order-status and return tickets a month
StandardMost pilots
$4,500 / month
Up to 5,000 tickets a month
High volume
$7,500 / month
Up to 15,000 tickets a month; talk to us above that
Every size includes all four workers, your policy pack, the approval inbox, receipts and replay. Read the full desk.
Single-worker desks
One worker, the right skills already assigned
For queues that one worker can carry, these desks hire a single digital worker with the skills for the job and the guardrails set. They cost what the level they are hired at costs. Add a second worker when the queue outgrows the first.
Billing & Subscriptions Desk
Plan changes, payment updates and credits — handled inside your billing system.
- Upgrades, downgrades, pauses and cancellations, exactly as requested
- Issues credits and refunds against the right invoice
- Keeps billing contact and address details current
$1,000 / month
Start with this deskSupport Triage Desk
Every new ticket read, classified and routed — with the customer record kept straight.
- Reads each untriaged ticket and assigns the intent from your taxonomy
- Routes it to the right queue with the priority set
- Fixes the customer record when the ticket shows it is wrong
$1,000 / month
Start with this deskSales Ops & CRM Desk
Every inbound lead qualified, every CRM record clean, every hot lead in front of a rep.
- Scores each new lead against your qualification criteria and records why
- Dedupes, completes and corrects CRM records as it touches them
- Routes qualified leads to the right rep and parks the rest with a reason
$2,250 / month
Start with this deskRevenue Operations Desk
Pipeline kept honest across CRM and billing, and the reports built and sent on schedule.
- Reconciles pipeline stages, close dates and amounts against what billing actually shows
- Builds the weekly and monthly revenue reports and distributes them to the list you set
- Keeps lead scoring and CRM fields consistent so the numbers stay trustworthy
$4,500 / month
Start with this deskOr hire one worker
Individual digital workers, by level
Entry at $1,000, Mid at $2,250, Expert at $4,500 a month. Pick the skills yourself, add the Dedicated Workspace add-on at $500 a month for tools behind a VPN, and let a worker go at any time. A desk is the same workers with the workflow already designed.